"Gallup research indicates that approximately $350 US BILLION in lost productivity occurs annually because of negative behavior in organizations. Other research has estimated that managers spend as much as 40% of their time dealing with conflict and drama. At a minimum, workplace drama causes inefficiency, frustration and waste. The personal cost is immeasurable also. Drama produces anxiety, and anxiety leads to all kinds of stress related illnesses.
Leaders are not immune. In fact, they may be right in the middle of it. Leaders can become referees acting as Rescuers between those employees who feel like Victims to the Persecutors around them." (David Emerald, Power of TED*)
As a Leader it IS your job to determine the effect of dysfunctional relationships in the organization. People implement the systems you use to succeed. If you don't pay attention and handle drama and subsequent conflicts well, they undermine the business over and over.
There are skills and tools to support you through the program I offer for Leadership and front-line staff. Are you ready?
This report is well researched and the most comprehensive that I've read on Workplace Drama. Even though they label it as 'conflict' what I know is there is a difference between drama and conflict. You can have either without the other AND both can lead to each other. My program specifically addresses Drama in the Workplace and this report hits every nail on the head: It was written in July 2008 and is even more relevant today in the climate of chaos we find ourselves facing in our communities, politically, environmentally and socially. For organizations wondering what the impact of Drama is, read on ...
Some excerpts: "Time is Money. There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. One that is visible to everyone is the time taken to successfully resolve issues. Time that would be better spent on accomplishing work and achieving goals is instead used to manage disagreements and smooth ruffled feathers, although where the outcome is wholly positive this might be seen as an investment. Our survey found that, on average, each employee spends 2.1 hours every week – approximately one day a month dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, etc)."
"Individual impact. When conflicts are not addressed effectively, emotions can run high and individuals suffer. The impact of this is more difficult to calculate but no less serious, particularly on staff engagement levels. Over a quarter of employees (27%) have been involved in a workplace disagreement that led to personal insults or attacks, while a similar percentage (25%) have seen conflict lead to sickness or absence."
Clearly you see how Workplace Drama erodes your bottom line and demoralizes employees. Retention of solid individuals is nearly impossible when their environment is dysfunctional.
Consider this: Investing in effective training to manage Drama increases your revenue because so much less time, money and resources are wasted.
Curious? Ready? Email firstname.lastname@example.org to start building capacity in you and your leadership team.